Support

ScrollShot is made by one person. If something does not work, or you have a question, email me and I will answer. Replies come from one person, so please allow time for one.

Email support

Or write to bladeytmail@gmail.com directly.

What to get in touch about

A capture that would not process — a recording or a set of screenshots that ScrollShot could not turn into one image.
Purchases and restores — ScrollShot Pro not unlocking, or Restore not finding a subscription you hold.
Saving or sharing — a result that would not save to Photos, or would not share.
Anything else — questions about how it works, or what it does with your content.

Worth trying first

Make sure the screen recording has finished saving to Photos before you import it.
Scroll at a steady pace while recording. One smooth pass reconstructs better than several quick flicks.
If you are using screenshots rather than a recording, they need to overlap — each one should repeat a little of the one before it.
If you have paid and Pro is locked, open the paywall and tap Restore. It re-reads the subscription on the Apple Account signed in to this device.

Billing, renewals and refunds

Those are Apple's, not mine. I have no access to your payment method, your purchase history or your billing, and I cannot issue a refund or reverse a charge.

To manage or cancel a subscription, open Settings on your device, tap your Apple Account, then Subscriptions. Refunds are requested from Apple.